Posted in airport, Work

Lost tickets drama

Procedures for lost tickets at the airport parking…booths require us to fill out a form with all their information which means we need a driver’s license. If they can not provide one another form of ID is needed. If they can’t provide that then we can’t let them out. We need to call the sheriff that is on site to come check out their car registration to verify ID.

The reason for the form is because in the past I’m told that people would steal cars. Like people who needed to repo a car would do just that. Or people would have someone tow it out claiming to be the owner. Pissed off significant others would come in and take them.

Now to cover ourselves we require all the information off of a driver’s license or passport if they don’t have a ticket. All together filling out the form, at least for me, is less than 5 minutes. If they have ID at least. Otherwise… Oh boy. Hell breaks loose. It sometimes does when they cooperate and give you what you ask for.

A common occurrence seems to be someone goes to grab the car and bring it around to pick them up from the terminal. And the person(s) waiting for them have the ticket and their wallet. So there’s no ticket, no ID, and no form of payment. Yelling tends to ensue. A few will offer collateral to hold onto until they pick up everyone to pay for it. Like someone offered their insurance card as collateral.

When that doesn’t work they start insulting us about how we’re making their poor defenseless children wait at the terminal for them and are preventing them from reuniting (the woman with the insurance card did this). Or we’re making their old senile parent/ grandparent wait out in the freezing cold.

It’s like Christmas when a lost ticket form goes smoothly without being belittled by a customer.

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Posted in airport, Work

Entitled

Working at an airport in the parking section has taught me that it is crucial for you to arrive with more than enough time to catch your flight. We do have busy seasons, like Halloween to Christmas, and busy weeks, like spring break. Here we call our busy season from November to the beginning of May.

With that being said, you don’t know what the parking situation is going to look like. You don’t know if there’s going to be an accident that requires you to take an alternate, longer route. Maybe the check in line is huge and the security checkpoint is 5 times it’s normal size. If you decide to leave your house an hour before your flight is boarding and you live half an hour away, you are not giving yourself enough time for any of the situations above.

The cheaper lot fills up the quickest and that pisses off the people who need to catch a flight in 15 minutes and now can’t find a space like they counted on. A good chunk of these people are business people. I can’t tell you how many have demanded I kick employees out of employee only lots so they can have a space because they’ve have “important things” to do.

Not all are business people. Some are older folks who go away frequently and can normally arrive 20 minutes without no issues. Or families going away on vacation. Often they demand discounts or free parking. Here’s a little secret: we never give discounts or free parking for those reasons.

Posted in airport, Work

K as in….

Have you ever tried to explain the letter K to a grown man at 4:30 in the morning? There are only so many ways to explain a letter to someone who doesn’t understand.

It could have been because it’s so early in the morning that it just didn’t register in his brain. That’s the case for many people. Maybe it was because English wasn’t his natural language (he had a very thick Italian accent). But let me tell you, there are only so many ways!

I used the old “K as in Katrina. K as in Kite. K as in kill me now” that people do. The customer was still confused. So then i decided to tell him it was ten rows down (10 since we start the rows off with B and not A) and that didn’t work. It was a 5 minute conversation that held up my meet and greet line for work before he finally just pulled away.

I assume he figured it out.

Posted in retail, Work

Clean up on aisle 9!

A few years ago I spent several years being employed at Walmart. Before that I used to work for McDonald’s. So my switching to Walmart from the hell that was McDonald’s felt amazing! … For the first three months. It lost it’s charm very quickly. I was a cashier at both jobs so my main job involved dealing with the public.

It was at these jobs that I learned – I hate people. Mainly when working. Cause when you’re a lowly cashier (or any employee in the customers eyes) you are worthless to them. Just some scum on the bottom of their shoes they need to scrape off. Most think they’re better than you. It’s infuriating.

I used to remember the horror stories but since I no longer work there I’ve forgotten many that weren’t… level 10 horrific for me.

Once I was running the register by the bathroom. Literally right across from the bathroom. This normally meant you were going to be smelling crap all day. ALL DAY. This woman came into my line and began to unload her cart onto my belt. With her was a young child around the age of… 6 or 7. She was dancing around my aisle like she had to go to the bathroom.

“Mom! I really need to go.” The little girl whined doing the potty dance.

“Hold it in.” The mom continued to empty her cart.

The whining got louder.

“Ma’am, I can wait while you take her to the bathroom. It’s right there.” I frowned looking at the pain this little girl was in holding her bladder.

“No! She’s a big girl she can hold it.” The mom snapped, glaring at me. “And I know you’re going to overcharge me if I leave. I want to watch you ring up every single thing so you can’t overcharge me.”

“I won’t scan anything else if that’s what you’re worried about. I will wait until you come back to scan anything else.”

“No, she can wait!”

Since I was talking to her mother I didn’t notice the little girl had stopped complaining. I continued scanning her items. About a minute later the mother had asked for paper towels because her daughter had dropped something on the floor. As I handed over the paper towels I didn’t think anything of it since it happens quite frequently.

“Can you throw these out for me?” the mom thrust soiled towels at me and dropped them into my hands.  “My daughter couldn’t hold it any longer.”

So thanks lady for dropping your daughter’s pee soaked towels into my hands because you didn’t want to take her to the bathroom 10 feet away from us. I spent about half an hour in the bathroom scrubbing my hands raw from that. My managers weren’t even mad and everything makes them mad.