Posted in airport, Work

Lost tickets drama

Procedures for lost tickets at the airport parking…booths require us to fill out a form with all their information which means we need a driver’s license. If they can not provide one another form of ID is needed. If they can’t provide that then we can’t let them out. We need to call the sheriff that is on site to come check out their car registration to verify ID.

The reason for the form is because in the past I’m told that people would steal cars. Like people who needed to repo a car would do just that. Or people would have someone tow it out claiming to be the owner. Pissed off significant others would come in and take them.

Now to cover ourselves we require all the information off of a driver’s license or passport if they don’t have a ticket. All together filling out the form, at least for me, is less than 5 minutes. If they have ID at least. Otherwise… Oh boy. Hell breaks loose. It sometimes does when they cooperate and give you what you ask for.

A common occurrence seems to be someone goes to grab the car and bring it around to pick them up from the terminal. And the person(s) waiting for them have the ticket and their wallet. So there’s no ticket, no ID, and no form of payment. Yelling tends to ensue. A few will offer collateral to hold onto until they pick up everyone to pay for it. Like someone offered their insurance card as collateral.

When that doesn’t work they start insulting us about how we’re making their poor defenseless children wait at the terminal for them and are preventing them from reuniting (the woman with the insurance card did this). Or we’re making their old senile parent/ grandparent wait out in the freezing cold.

It’s like Christmas when a lost ticket form goes smoothly without being belittled by a customer.

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Posted in airport, Work

Entitled

Working at an airport in the parking section has taught me that it is crucial for you to arrive with more than enough time to catch your flight. We do have busy seasons, like Halloween to Christmas, and busy weeks, like spring break. Here we call our busy season from November to the beginning of May.

With that being said, you don’t know what the parking situation is going to look like. You don’t know if there’s going to be an accident that requires you to take an alternate, longer route. Maybe the check in line is huge and the security checkpoint is 5 times it’s normal size. If you decide to leave your house an hour before your flight is boarding and you live half an hour away, you are not giving yourself enough time for any of the situations above.

The cheaper lot fills up the quickest and that pisses off the people who need to catch a flight in 15 minutes and now can’t find a space like they counted on. A good chunk of these people are business people. I can’t tell you how many have demanded I kick employees out of employee only lots so they can have a space because they’ve have “important things” to do.

Not all are business people. Some are older folks who go away frequently and can normally arrive 20 minutes without no issues. Or families going away on vacation. Often they demand discounts or free parking. Here’s a little secret: we never give discounts or free parking for those reasons.

Posted in airport, Work

K as in….

Have you ever tried to explain the letter K to a grown man at 4:30 in the morning? There are only so many ways to explain a letter to someone who doesn’t understand.

It could have been because it’s so early in the morning that it just didn’t register in his brain. That’s the case for many people. Maybe it was because English wasn’t his natural language (he had a very thick Italian accent). But let me tell you, there are only so many ways!

I used the old “K as in Katrina. K as in Kite. K as in kill me now” that people do. The customer was still confused. So then i decided to tell him it was ten rows down (10 since we start the rows off with B and not A) and that didn’t work. It was a 5 minute conversation that held up my meet and greet line for work before he finally just pulled away.

I assume he figured it out.